Terms & Conditions

We accept all orders on the basis that the following terms and conditions are agreed to and understood.

General

Nikki Design cannot accept responsibility for texture and colour variations, which may occasionally occur. Although every effort has been made to reproduce colours accurately, due to the digital imagery and printing process some colours shown may not be exact representations of actual colours used.

As all our products are handmade it is therefore inevitable that minor characteristic differences may occur between products. This is not deemed a fault. Nikki Design reserves the right to substitute a design element with a suitable alternative should an item used in a design become discontinued or unavailable. Customers are advised that due to products being handcrafted there may be slight variations amongst designs. All products are finished to a high standard but due to their delicate accessories should be handled with care by the customer.

If the customer orders items in stages, we will endeavour to complete the order using the same materials as complimentary items within the order. However, Nikki Design cannot guarantee that this will be the case and cannot be held responsible for any minor variations that may occur including difference in colour shades of products used.

Ordering and Payment

The order form must be signed and returned before we can proceed with your order. No design elements will be started until the appropriate 50% deposit has been paid. All items remain the property of Nikki Design until full payment has been received. The final balance and postage cost is payable before final delivery can take place.

PLEASE NOTE THAT WE HAVE A MINIMUM ORDER OF 20 INVITATIONS (Day and Evening Invitations can be combined to meet the minimum number required)

Deadlines

All deadlines agreed with the customer for supplying information, proofing and production must
be met. If these deadlines are not adhered to it may result in delays in production and delivery timelines. Nikki Design will not be held responsible for any missed deadlines on the customer’s part.

Proofing

It is the customer’s responsibly to thoroughly check all wording, spelling and design styles on the proofs. Once these have been confirmed, we are not responsible for any mistakes on stationary that was signed off at proofing stage. No work commences until proofs have been approved and received. If the customer requests a change to the proofs after production has started, then a charge will be made to cover the cost of any items already printed.

Refund, Replacement and Cancellation

As all our stationary is handmade and personalised to your specific requirements we can only offer refunds or exchanges if the stationary is found to be damaged, or does not meet your order specifications. If an order is cancelled, any work in progress must be paid for in full and the 50% deposit is non refundable if cancelling within one month of a booked production date.

If upon inspection the stationary is deemed to be incorrect due to errors that were not spotted by the customer during the proofing stage Nikki Design is not liable (please see the Proofing section above). Any replacement stationary would be at our discretion and charges would be based upon the time taken and costs incurred by Nikki Design.

Delivery

The delivery dates are estimations and Nikki Design will not be held responsible for any orders not allowing for the delivery time scale, unless pre agreed with the customer. Postage and Packaging is not included. Postage will be based on your order and added to your final invoice. Packages are sent via courier and must be signed for; please provide the correct address details when ordering. All orders are packed carefully for protection in transit. Any damage must be reported within 24 hours of receipt. Please note that we only deliver within the United Kingdom.

All content, images and designs on this website are the copyright of Nikki Design and must not be copied or reproduced under any circumstances.

We reserve the right to update details or prices on our website at any time, including our Terms and Conditions.